Terms and Conditions

Last updated: 15/02/2026

Welcome to the Sabiá Estúdio Botânico website. By using this website, the customer (“user”) agrees to these Terms & Conditions. We recommend that you read them carefully before using the online store or making a purchase.

1. Purpose

These Terms & Conditions govern access to and use of the website, as well as the conditions for purchasing and supplying products through our online store.

2. Company Information

Sabiá Estúdio Botânico

Address: Rua de Silva Porto, 461, Porto.

Email: ola@sabiaestudio.com

Telephone: +351 910 181 658

3. Products & Availability

We work with natural flowers and handcrafted products, which are subject to seasonal availability.

We reserve the right to replace flowers or other elements with alternatives of equal or greater value, while always maintaining the same style, quality, and premium aesthetic, particularly during periods of high demand.

The images shown are representative of the style of the arrangements, and slight natural variations may occur.

4. Orders

To complete an order:

The user selects the products;
Enters their personal and delivery details;
Confirms payment;
Receives an automatic confirmation email.

We reserve the right to refuse orders in the event of:

incorrect information;
inability to complete delivery;
suspected fraud;
exceptional product unavailability.

5. Prices & Payment

All displayed prices include VAT at the applicable legal rate.

Available payment methods: Credit/debit card, Apple Pay, and Google Pay.

Payment must be made at the time the order is placed. No order will be processed without payment confirmation.

6. Deliveries

We deliver within Porto and selected surrounding areas. Conditions may vary depending on:

postal code;
delivery times;
special dates (Valentine’s Day, Mother’s Day, etc.).

The user is responsible for ensuring that someone is available to receive the order at the selected location and time.

If delivery cannot be completed for reasons beyond the company’s control, rescheduling may be required and additional charges may apply.

7. Cancellations & Returns

As we work with perishable products, floral arrangements cannot be returned after delivery.

Cancellations:

Up to 24 hours before delivery: full refund.
Less than 24 hours before delivery: preparation costs may be charged.

If the product arrives damaged or incorrect, the user must contact us within 12 hours of delivery and provide photographic evidence.

8. User Responsibilities

The user agrees to:

provide accurate information;
not misuse the website;
respect intellectual property rights;
not interfere with the operation of the service.

9. Intellectual Property

All website content (images, texts, design, branding, and layout) is the exclusive property of the company and is protected by national and international legislation.

Any unauthorised use is prohibited.

10. Limitation of Liability

We are not responsible for:

delays caused by external factors (traffic, weather conditions, festive periods);
technical failures affecting the website or third-party services;
damage resulting from improper use of the products.

11. Privacy & Data Protection

Use of the website implies acknowledgement of our Privacy Policy and Cookie Policy, which explain how we process users’ personal data.

12. Changes to these Terms

We may update these Terms & Conditions at any time.

The updated version will be published on this website with a new revision date.

13. Applicable Law & Jurisdiction

These Terms are governed by Portuguese law.

Any dispute shall be resolved by the courts with jurisdiction over the area in which the company’s registered office is located.